We’re making award-winning fish and chips accessible to everyone

We’re making award-winning fish and chips accessible to everyone

Over the past few years we’ve been really focused on making alterations to our premises and services to ensure we’re providing the most inclusive and welcoming stop-off point for everyone. This year we’ve reach a new milestone with our first ever listing in Euan’s Guide, the travel guide for people with access requirements and we also submitted a blog post to the website, outlining our ambition to make award-winning fish and chips accessible to everyone. 

Click here to read the article about us on Euan's guide website.

Today our facilities for those with access requirements include:
  • Disabled toilet which is wheelchair usable 
  • Water bowls and home-baked dog biscuits for guide dogs 
  • Lowered counter area for wheelchair users to access the till point
  • Disabled parking bays and an access ramp into the building
  • Large print menus for visually impaired and partially sighted customers
  • Access guide on our website and a listing on Euan’s Guide

In addition to the physical alterations, taking our team on our accessibility journey has been crucial. We have put each team member through VisitScotland Accessible Tourism Training, which has helped our staff to become much more confident in communicating with and assisting disabled customers.

The next step will be training several of our team in basic sign language with BSL courses and this should be achieved by the end of summer 2019, so our staff will be able to communicate with deaf customers more effectively.

We don’t have a Changing Places toilet in Tyndrum yet but we are working to acquire some land and funding to build one. The nearest Changing Places loos at the moment are at Fort William, Crieff and Glasgow.

Happily, the café today is immensely popular and can get really busy. During high season and at the weekends we tend to operate a no bookings rule but we understand this can be tricky for disabled customers. Therefore, for anyone with access requirements who would like to stop by, we make an exception to the rule and bookings can be made by emailing info@therealfoodcafe.com or sending a private Facebook message or by phoning 01838 400235 – whatever works best for you.

We look forward to seeing you at the café soon and please feel free to offer us feedback on our facilities and service for disabled customers by writing a review on our Euan’s Guide listing. It’s our vision at The Real Food Café to make Tyndrum the most accessible destination in Scotland and we’re continually improving our offer to achieve that goal.