Privacy Policy
1. Introduction
This is our privacy policy. It tells you how we collect and process data received from you on our site and within the cafe.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
Our site is not intended for children and we do not knowingly collect data relating to children.
Please read this privacy policy carefully.
2. Who We Are
The controller responsible for your personal data is The Real Food Cafe Limited (“The Real Food Cafe”, “we”, “us” or “our” throughout this privacy policy).
The Real Food Cafe Limited is a company incorporated in England with company number 05305652 and having its registered office at 2 Hoathly Road, East Grinstead, England, RH19 1RB.
If you have any comments on this privacy policy, please email them to info@therealfoodcafe.com.
3. Personal Data we may collect
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you including:
Identity Data (including full name and title);
Contact Data (including email address and telephone number);
Medical Data (including details of any allergies);
Financial Data (including payment card details);
Transaction Data (including details of payments you have made and services you have purchased from us);
Visual Data includes information derived from images collected from surveillance cameras.
Marketing Data (including your email address and your preferences in receiving marketing and other communications from us); and
Technical Data (including internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website).
4. How we collect Personal Data
We collect data from and about you in different ways including:
Direct interactions. You may give us your Identity, Contact, Medical, Marketing and Financial Data by corresponding with us. This includes personal data you provide when you: create an account or profile on our website;
- place an order or carry out any other transactions through our site;
- sign up to our newsletter; or
- give us feedback or contact us.
Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. Please see our Cookies Notice for more information.
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with services you have purchased). In this case, we may have to cancel a service you have with us but we will notify you if this is the case at the time.
5. How we use your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where we need to perform the contract we are about to enter into or have entered into with you. Where it is necessary to protect your vital interests
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal or regulatory obligation.
Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
We have set out below, in the following table, a description of all the ways we plan to use your personal data, and which the lawful basis on which we rely on to do so.
Please note that we may process your personal data on more than one lawful basis depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
We may use your Identity, Contact, and Marketing Data to promote our products, services and offers which may be relevant for you or which may be of interest to you (we call this marketing). You will receive marketing communications from us if you have provided us with your details and you have opted-in to receiving that marketing.
You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time. Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of products or services we provide to you or other transactions.
6. Disclosing your information
We may share your personal data with the parties set out below:
Service providers acting as processors who provide IT services, payment processing services and marketing services on our behalf, including:
Google LLC, and
Radiator Digital Ltd
Shopify UK Limited
Professional advisers acting as joint controllers including lawyers, bankers, accountants and insurers who provide legal, banking accounting and insurance services;
HM Revenue & Customs, regulators and other authorities acting as joint controllers who require reporting of processing activities in certain circumstances; and
Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We do not transfer your personal data outside the European Economic Area (EEA).
7. Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. Payment will be encrypted. If we give you a password, you must keep it confidential. Please don't share it. Although we try to provide protection, we cannot guarantee complete security for your data.
We limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances, you can ask us to delete your data. Please see section 8 below for details. : see Request Erasure below for further information.
8. Your rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:
Request access to your personal data (commonly known as a "subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Please note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest. There may be something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
Challenge any decisions made using automated decision-making. Where such decisions have a legal (or similarly significant effect) on you, you have the right of challenge and can request human intervention, express your point of view, and obtain an explanation of the decision from us. This right does not apply in all circumstances but, if you cannot exercise this right, we will explain why.
Exercising your rights
If you wish to exercise any of the rights set out above, please contact us at info@therealfoodcafe.com.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Complaints
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK’s supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.
8. Links to other sites
This website may include links to third party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you.
We do not control these third party websites, plug-ins and applications and we are not responsible for their privacy statements.
When you leave our website, we encourage you to read the privacy notice of every website you visit.
9. Changes
We may update this privacy notice from time to time. Please review this privacy notice periodically for changes. This privacy notice was last updated on 5th May 2022.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.